Privacy Policy
Title

Last updated: April 2025

1. Exchange and Return Policy Period

The exchange and return policy is valid for 7 days from the date the product is received by the customer. 


After this period, we cannot accept any exchange or return requests.

2. Exchange and Return Conditions

The product must be unopened and in its original condition (packaging, label, and seal intact).

 

The product must not be damaged and should show no signs of use.

 

Only products damaged due to manufacturing defects can be returned.

3. Exchange and Return Process

To request an exchange or return, please contact the Seyoul hotline for assistance and further instructions.

 

Customers must provide the purchase receipt and product details to facilitate the exchange or return process.

4. Cases Not Eligible for Return or Exchange

Free gifts or products in special discount lists.

 

Products that have passed 7 days from the date of receipt.

 

Products that have been opened, used, or damaged (e.g., water damage, leakage, color change, odor change, etc.).

 

Products with damaged packaging or boxes due to customer negligence.

 

Products not purchased through the website: Seyoul Singapore. Products purchased with full labeling, but the customer wishes to cancel, request a refund, or exchange for another product.https://seyoul-sg.com/

Important Information

We are committed to providing quality products. If you face any issues with the product, feel free to contact us for immediate support!

 

With this policy, we hope you have a better understanding of the exchange and return process at Seyoul.

If you have any questions regarding the terms of service, please contact us.

Email: seyoulsingapore@gmail.com

 

Phone number: +60 11-2564 1417